Terms and Conditions

Effective Date: May 20, 2026

Clear introduction to how these site rules work

These site rules govern your access to and use of the StarQuest Casino website, player account, games, promotions, and related services. By registering, logging in, depositing, or otherwise using the platform, you agree to the conditions of use described here. This page explains the main rules, rights, and responsibilities that apply when you use the casino so you know what to expect and what we expect of you. For an overview of the brand and services, see our review.

Who may use StarQuest Casino

StarQuest Casino is intended for adults only. You must be at least the legal gambling age in your place of residence to open an account and use the site. It is your responsibility to ensure online gambling is lawful where you are located. The operator may restrict or refuse access from certain jurisdictions, and availability of the site or specific services may change depending on local law.

Account registration basics

When you create an account, you agree to provide accurate, current, and complete information. Accounts must be registered in your own name, and each person may only hold the number of accounts permitted by the operator. We may close, suspend, or refuse accounts that appear duplicated, fraudulent, or created to bypass rules. You may be asked to verify account details before you can place real-money wagers or make withdrawals.

Identity checks and verification

To help keep the platform secure and comply with regulatory obligations, we may request documents or additional information to verify your identity, age, address, or payment method ownership. Typical requests include government-issued ID, proof of address, and proof of payment. Verification requests should be satisfied promptly; failure to provide requested information may delay or prevent account activity, deposits, or withdrawals.

Responsible use of your player account

You are responsible for keeping your login details confidential and for all activity that occurs through your account. Accounts are personal and may not be shared, transferred, sold, or used on behalf of another person. If you suspect unauthorized access, notify support immediately. We may require you to change your credentials or take other steps to protect your account.

Deposits, withdrawals, and account balances

Accepted payment methods, processing times, limits, and fees may vary and depend on factors such as your location, verification status, and the provider used. StarQuest Casino supports common card payments, including MasterCard and Visa, and accepts United States dollars where permitted. Withdrawal requests may be reviewed and subject to verification before approval. We reserve the right to apply reasonable checks and holds while confirming account ownership, funding sources, or compliance with these conditions of use.

How bonuses and promotions work

Bonuses, free spins, and promotional offers are subject to specific bonus terms in addition to these platform rules. Examples of conditions that may apply include:

• eligibility requirements,
• wagering or playthrough requirements,
• time limits and expiration dates,
• eligible and excluded games,
• maximum conversion or withdrawal limits,
• excluded payment methods.

The welcome offer provides up to 100 free spins on selected Play'n GO slot titles, subject to the bonus terms. Always review the detailed promotion terms before claiming an offer. If you request a withdrawal while a bonus is active, the bonus terms may affect processing or eligibility.

Game availability and service access

We aim to make our games and services available across supported devices, but availability varies by location, device, maintenance, software updates, and technical issues. Games, features, or promotions may be added, modified, suspended, or removed at any time. Not all games or payment options will be available in every jurisdiction.

Fair play and prohibited behavior

To protect all players and the integrity of games, the following conduct is prohibited:

• using the site for unlawful purposes;
• fraud, collusion, or any attempt to manipulate results or systems;
• using bots, scripts, automated methods, or unauthorized software;
• bonus abuse, chargeback abuse, or similar exploitation of promotions;
• providing false information or misrepresenting identity or location;
• allowing another person to use your account.

We expect fair play. If you engage in prohibited behavior, we may take action to protect the platform and other players.

Operator rights to restrict or close accounts

If we reasonably suspect a breach of these rules, incomplete verification, misuse of bonuses, suspicious financial activity, or other misconduct, StarQuest Casino may refuse service, limit account access, suspend or remove bonuses, freeze transactions, or close accounts. Actions will be taken in a measured and proportionate way, and where appropriate, we will explain the reason for the decision and any steps needed to resolve the issue.

Handling errors, mistakes, and technical problems

Occasionally errors may occur, such as incorrect display of balances, pricing mistakes, game malfunctions, or interrupted sessions. In such cases, we reserve the right to correct obvious errors, cancel or adjust affected transactions, and restore accurate balances in a fair manner. If a technical issue affects gameplay or transactions, we will investigate and rectify the situation as soon as reasonably possible.

Responsible gaming and player protection

Gambling should be entertainment, not a way to make money. StarQuest Casino supports responsible play and provides tools to help you manage activity, including deposit limits, session limits, time-outs, and self-exclusion options. If you believe you have a gambling problem or need support, please use the available tools or contact customer support for assistance. Additional resources and referrals may be provided.

Intellectual property and site content

All content on the StarQuest Casino site, including design elements, branding, text, graphics, and software, is owned by the operator or its licensors. You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission.

Third-party providers and linked services

Some games, payment processing, and technical services are provided by third parties, including Play'n GO and major payment networks. These providers have their own operational limits and terms, and availability depends on their systems. The site may also include links to other websites. Linking does not imply endorsement, and we are not responsible for third-party content or services.

Limitation of liability

StarQuest Casino is not liable for losses or damages arising from factors beyond our control, including technical interruptions, third-party failures, unsupported devices, force majeure events, or misuse of the site. We are also not responsible for losses resulting from your failure to follow these conditions of use. Where applicable law limits liability differently, those limits will apply.

No guarantees about availability or results

The site and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, continuous availability, or error-free operation. Game outcomes are determined by the game software and governed by chance; no outcome can be guaranteed.

Changes to these rules

We may update these conditions from time to time. The current version posted on the website will apply from the date it is published, unless otherwise stated. We encourage you to review this page periodically so you are aware of any changes.

Related policies to review

You should also read our Privacy Policy, responsible gaming information, bonus terms, AML/KYC policy, and cookie policy, which explain how we handle personal data, verification, promotions, and online tracking. These documents work together with the platform rules.

Contact and support

If you have questions about these conditions or need help with your account, contact customer support via live chat or email at support@starquestgames.com. Our support team can explain verification requests, payment queries, and policy details.

These rules are designed to create clear expectations for using the StarQuest Casino website, your player account, and the services we provide. Continued use of the platform indicates your acceptance of these conditions and of any future updates posted here.